How We Implemented an ERP System to Help Our Client Scale
LG and Fuze Energy Drinks are prime examples of companies that benefited from The ERP solution, which included a data mart, performance Fuze Energy Drinks, going through a rapid growth path, found its existing. Home > Case Studies > Case Study: How CRM is The Secret Behind Amazon's Success Short for Customer Relationship Management, a CRM software is the key to the s, it has gone through a massive development over the recent years. resulting in the systems that we have today: a database of prospects and . In some cases, the best solution will be the implementation of missing Supply chain management; Logistics; Customer relationship Check these software development case studies to get more examples of integrated ERP modules. In such a case, your HR system will require CRM data to know how.
AirAsia flies to over destinations across Asia, Australia and the Middle East with an estimated 60 million pax flown annually. Since moving its website and booking platform to AWS, they have been able to better cope with customer demands; auto-scaling to receive almost 10 million to 40 million requests per day on normal and peak seasons respectively. Airbnb Case Study Airbnb is a community marketplace for unique vacation spaces around the world. Aircel offers a range of voice and data services and is the fastest-growing telecommunications provider in India.
Today, the company runs its Aircel e-money platform and Aircel Backup app on AWS, using Amazon EC2 instances for web and databases services, and relies on Amazon S3 for storage and CloudWatch services for real-time alert configuration.
The Major ERP Modules That Will Improve Your Business Operations
Airtime Case Study Airtime is a social media company and mobile app that lets users share their favorite music, videos, and messaging in real time on iOS and Android devices. Alameda County is the seventh-most populous county in California, with 14 incorporated cities and more than 1. The county uses AWS Lambda serverless compute and Amazon S3 storage to create maps of election results that are provided to users through the Amazon CloudFront content delivery network.
Alert Logic is a cloud-security provider based in Houston, Texas. Recommending products you might need.
The Difference Between CRM and ERP
Storing your card details and information for an effortless checkout. All of their online decisions reveal a streamlined buying process where they give their clients exactly what they want - in the easiest way imaginable.
Nonetheless, most people are not fully aware of just how massive Amazon actually is. Few other online retailers can compete with that. Yet, the numbers only increase: Founded by Jeff Bezos inthe original vision was to build a virtual shopping place for book lovers. Wise investments and a fool-proof business plan helped navigate the young company safely through the dot-com crash, and Amazon is now the largest internet retailer in the world as measured by revenue and market capitalization.
And a lot of this success can be attributed to their dynamic CRM system. But what exactly is a CRM system?
Short for Customer Relationship Management, a CRM software is the key to managing and synchronising your business communication and information. While CRM has been around since the s, it has gone through a massive development over the recent years.
More recently, CRM developers have added enhanced features like analytics and management modules, resulting in the systems that we have today: Used wisely, it can open up communication between you and a potential customer, and it can build lasting relationships between companies, teams and individuals. Most importantly, different teams need different views. You need to be able to fine tune your CRM system to the needs of your business.
As Amazon knows rather well, a CRM system is not a one size fits all solution. Customers can choose their preferred payment method, including by credit card. We selected Stripe as the payment service provider as it offers multiple payment options. Payment reconciliation The WorkFlow ERP system handles payment reconciliation, comparing payments from customers against invoices to check whether all invoices are paid properly.
Human resources management With over IT professionals on the team, Custom Communications needs a tool to store and manage employee information. Hence, the ERP system contains an HR module that streamlines human resources management and has the following features: This database stores personal details such as name, phone number, address, and payment information of Custom Communications employees.
The ERP system also keeps track of updates to personal information. Employee database and records. This database contains a list of current and former employees. This feature allows managers to quickly check how many orders a technician has completed within a particular period of time.
Managers can deactivate an employee namely, a technician in case of poor performance, low quality of services provided, or for other reasons. Moreover, managers can leave a note specifying the reason for deactivation. Getting accustomed to the ERP system can take time; to minimize errors and train new technicians, the first work orders for each technician are highlighted in WorkFlow so that managers can keep track of them and provide help if needed.
HR management in the WorkFlow ERP system Communication management Efficient collaboration requires fast and direct communication, so our team implemented a communication management module.
WorkFlow provides the following communication features: Live chat Live chat facilitates communication within the Custom Communications team: Moreover, employees can create tickets, add descriptions, and invite people who can help to the discussion channel; all employees involved in a ticket can easily keep track of its resolution. This streamlines the workflow and enhances productivity of all departments. It has the following features: The ERP system supports newsletters for all departments.
For example, technicians can receive emails informing them about new and updated orders. These notifications remind technicians to close orders in the ERP system. This tool is very helpful for technicians as they get paid for completed orders only.
Our team integrated the ERP system with the Twilio text messaging service and the Mailgun email service. For example, managers can easily get a report on all orders fulfilled within a particular period or generate a report on payouts received by technicians.
Our team faced the challenge of creating a smooth and intuitive user experience so that users of WorkFlow are able to interact with the system easily.
Developing a user-centered UX design Our aim was to deliver a streamlined and simple, yet efficient, UX design.
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To cope with this task, we adopted the principles of user-centered design — a design approach that focuses on the needs and requirements of users. In other words, user-centered design helps create software for the people who are going to use it. We passed through several stages while transforming the user experience for Custom Communications: The WorkFlow ERP system, which is convenient and easy to use, provides assistance to employees in their everyday work and enhances productivity.
Creating a mobile version of the web application As part of reinventing the UX design of the WorkFlow ERP system, our team decided to develop a mobile version of the web application. This mobile version helps the Custom Communications team conveniently interact with the ERP tool from smartphones and tablets.
The mobile version of WorkFlow helps technicians save a lot of time when fulfilling orders — they can easily view work order details, select hardware from inventory, handle equipment returns, close work orders, and so on.
Therefore, we had to adopt the right application development approach, and we started by defining potential technical disruptions.
We had to develop an application for moving Custom Communications forward instead of slowing the company down and putting its professional reputation at risk. In collaboration with our client, we defined the following technical challenges our ERP system had to be prepared for: The app architecture needed to be scalable so that the application remained functional regardless of the amount of data it processed.
Scaling the development team. As the application grew more complicated, it became reasonable to scale the development team. As usual, the team was split into several sub-teams responsible for particular functionalities.